Frequently Asked Questions

  1. What is a Martingale collar?
  2. What size collar should I order?
  3. How do I adjust a Martingale collar?
  4. How do I clean a Regal Hound™ collar?
  5. Do you have a privacy policy?
  6. What methods of payment do you accept?
  7. What is your shipping method?
  8. How long will it take to receive my collar?
  9. Why does my collar look different from the sample picture?

1. What is a Martingale collar?

Martingale collar is a two-loop design slipped directly over your dog's head. The leash is attached to the smaller loop and is engineered to tighten down the larger loop when more control is needed. This "humane squeezing down," non-gagging characteristic, is helpful when walking your dog and when they have a "Wow! Is that a squirrel moment?," or the neighbor's dog has escaped its fence, again, and a confrontation is looming.

Dog trainers often recommend the Martingale to their clientele for the added benefit of control it provides. Sighthounds, including Greyhounds, Whippets, Borzoi, etc, have small heads and long necks and must wear a Martingale to prevent them from backing out of their collar.

2. What size collar should I order?

Please see our Collar Sizing Guide for details on how to select the correct collar size for your pet.

The Regal Hound™ hand crafts each collar based on the size ordered by the customer. We cannot be held responsible if the size you order is incorrect.

3. How do I adjust a Martingale collar?

It is important to properly adjust your new Martingale Collar.

Move the collar up to the narrowest part of your pet's neck and pull upwards on the control loop (the "D" Ring is attached to the smaller loop). The two metal slides should come together but not touch each other. There should be a two finger distance between the two slides. The correct adjustment will ensure the tightening down of the collar when you need it most.

All collars present the possibility of choking. Never tie your dog out with a martingale collar!

4. How do I clean a Regal Hound™ collar?

  1. Remove all tags.
  2. You may hand or machine-wash your collars in cold water with a mild detergent. If using your machine, place your collar in a lingerie bag and use the gentle cycle. Never put your collars in the dryer.
  3. If your dog has scratched his collar and you notice a few loose threads, run a lighter very quickly over the threads. keep the lighter moving. This will singe back the snapped threads.

5. Do you have a privacy policy?

Yes! The Regal Hound™ takes your privacy very seriously.

We have an unbreakable policy to never share your name, address, email, or phone number with any third party for any reason, except as required by law for the purposes of fraud prevention or investigation.

Rest assured that the information you have shared with us will only be used for the purpose of expediting your order. Please see our privacy policy for more information.

6. What methods of payment do you accept?

The Regal Hound™ accepts all major credit cards and debit cards via Paypal, as well as money orders and personal checks. We wait until the check clears and send the collar out immediately afterwards. Please mail your check or money order to the following address:

The Regal Hound™ Diane Walsh
5216 Carlisle Court
Summervillle, SC 29485

7. What is your shipping method?

The Regal Hound™ ships domestically via USPS Priority Mail (approximately 5 to 10 days after receiving your order - see below for details). Delivery takes between 2-3 days. The shipping costs start at $6.80 and are adjusted accordingly when shipping rates go up. This rate is based on an average cost to ship to any U.S. address.

The Regal Hound™ uses USPS International Priority Mail to ship to overseas. This method usually takes 4-10 days or more depending on the destination. 

8. How long will it take to receive my collar?

All of our collars and leashes are custom-made according to your specifications: size, width, style and design. We strive to make and mail every collar or leash within 5 to 10 days of receiving your order. Of course, the turn-around on large orders may take longer. If we are able to complete your order sooner, we will, of course, ship it as soon as it is ready.

Your collar should arrive about 2 to 3 days after we mail it, if you're within the United States. During peak holiday season delivery time may double, or triple. Please be sure to allow enough time if you are presenting your collar as a gift to a lucky canine friend!

9. Why does my collar look different from the sample picture?

Decorative trims are limited to certain widths!

All Regal Hound™ Collars are wrapped or lined with coordinating fabric, unless specifically ordered without the lining. The width of that particular collar is shown to the right of each sample picture. Therefore, it depicts the appearance of that trim on that collar width. If you order a narrower width, there will be less fabric lining seen or none at all, correspondingly, the wider the collar the more lining will be seen. I like to use the word, "framing," and it can give the collar an extra depth as opposed to an "edge to edge" trim. These techniques are equally distinctive.